• With remote access via the internet our team can further assist programme users in ensuring that our programmes run smoothly.
  

• We review NCTS communication programmes every week when error messages are processed. TC guarantee limits are also checked.
  

• Exchange rate and data updates are uploaded weekly via remote desktop access to ensure that your data is always current.
  

• In accordance with regulation legal programme adjustments and software guarantees are provided for specific programmes.
  

• Hotline: notify us of critical problems by phone. We start working on a solution within 2 to 4 working hours.

• Helpdesk: in case of non-critical errors we start working on a solution within 8 working hours.

• Our consultants are available for 2 hours of onsite consulting every month to discuss malfunctions or any other issues relating to the use of our programmes.

• Maintenance: we ensure for the smooth operation of our communication programmes on a daily basis and inform you when new clients are available.

Any of these services are available to you during our working hours.